You just hung up with a patient who called at the last minute to cancel her appointment.
Yesterday, your first patient never showed up – and never had the courtesy to call and cancel. Even though she apologized when the Scheduling Coordinator finally talked to her, it’s frustrating. She’s done it before.
And it’s only Wednesday.
How many more no-shows are you going to have to deal with this week? Is this really “business as usual” in your practice?
While “stuff happens” to everybody and you’ll never eliminate broken appointments completely, you can put systems in place to drastically reduce the number of no shows you experience.
Here are four strategies you can implement right now to help you increase your profitability, reduce your frustration, and help people keep their appointments with you.
1. Create a sense of urgency about treatment and care.
If you and your hygienist work together to educate your patients about why they need treatment and the problems they might encounter if they don’t pursue it, your patients will be more likely to schedule and keep appointments.
2. Emphasize the value of the appointment.
After each visit, summarize what you have done, and how you have progressed through the treatment plan so far. Review the hygiene evaluation, provide home care instructions, recommend follow-up treatment, and list all of the free products (and estimated costs) you are sending home with them. A simple template is easy to design, and providing this information helps patients see the value of the time they’re spending in the chair.
3. Set up a reminder system.
4. Establish a cancellation policy – and stick to it.
Reinforce the scheduling policy every time you set an appointment, so that patients will think twice before cancelling.
Cancellations and no-shows can not only be frustrating to you and your team, they can add up to tens of thousands of dollars in lost revenue every year. Focus on helping patients understand their treatment, see the value of the services you provide, and understand the consequences of postponing treatment to reduce the number of cancellations and no shows you have to deal with.
That will help you boost your productivity and your bottom line.
We’d love to share more ideas about how you can boost your productivity, increase your profitability, and achieve the goals you’d like to achieve with your practice.
Contact P&S Coaching today to schedule a complimentary consultation and discover how we can help.