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Imagine showing up at work every morning absolutely in love with your support team. They take initiative to provide 5-star customer service not only to your patients, but to you, [...]

If you’re the average dental office owner or practice manager, you focus intensely every day on patient retention, steady and growing revenue, and efficient cost control. But your focus just [...]

The team assembled by USA Basketball for the Olympics in Barcelona in 1992 was one of the most illustrious collections of talent assembled in the history of international sport. In [...]

When was the last time a patient called, wrote, or dropped by to ask for an x-ray transfer and offered you a detailed explanation and an apology for their decision [...]

Does your team function as well as you know it could? Do you wish you could motivate your team to provide the best patient care possible? Do you want your [...]

Every employer knows the value of giving feedback to employees. After all, isn’t that what annual or semi-annual performance evaluations are for? But we’re here to tell you that if [...]

No matter where you are in your business and personal life, if you want to generate better results and experience the joy of achieving them, following these five key principles [...]

Between November 2017 and January 2018, the Economist Intelligence Unit surveyed 403 executives, managers, and junior staff from US companies, and created a report called “Communication Barriers in the Modern Workplace,” The purpose of the [...]