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Between November 2017 and January 2018, the Economist Intelligence Unit surveyed 403 executives, managers, and junior staff from US companies, and created a report called “Communication Barriers in the Modern Workplace,” The purpose [...]

No matter where you are in your business and personal life, if you want to generate better results and experience the joy of achieving them, following these five key principles [...]

While a lot of dental practices say they are committed to the notion of providing an “exceptional patient experience,” very few are frustrated. They find themselves unable to bridge the [...]

Every employer knows the value of giving feedback to employees. After all, isn’t that what annual or semi-annual performance evaluations are for? But we’re here to tell you that if [...]

You just hung up with a patient who called at the last minute to cancel her appointment. Yesterday, your first patient never showed up – and never had the courtesy [...]

Getting referrals from your existing patients is the fastest, easiest way to build your dental practice – making it more profitable and helping you build the kind of personal life [...]

Why do some practices grow and thrive, while others never seem to meet their goals? Why do some experience dramatic growth and longevity, and others find themselves facing stagnant growth [...]

Building and managing a successful dental practice can be daunting. It takes dedication, hard work, and the ability to train your team to be Leaders and CEO’s of their [...]

Conflict among your staff members affects everyone – not just the people directly involved. Unresolved conflict creates tension, negativity, and frustration, and results in inefficiency as feuding team members go [...]

How easy is it for first-time patients to schedule appointments with your practice? When a patient calls for a follow-up appointment, how long does he or she spend on “hold?”How [...]